Free Postage Over £20 -- Free Returns -- Call: 0800 133 7386

Terms & Conditions

We want to have lots of happy customers who keep coming back.  We believe that most people are honest and that too many terms and conditions are written to protect against the tiny minority of people who are not.  We also think that  terms and conditions are often long and complicated.  But it is important that we all know where we stand.

So firstly, by placing an order you agree to accept these terms.  If you are not happy with them email us (peter.pease@angelshare.org.uk) or call us on 0800 133 7386 and we will do our best to accommodate you.

Returns   

If you are not happy with something return it to us and we will refund you in full as soon as we have got the goods back. We have set a limit of 90 days. Of course this is dependent on the item not having been used and being returned in the same condition as you received it and in the original packaging.

If the item is faulty or you feel it wasn’t described adequately by us, then we will pay the return postage.  Just contact us, and we will either ask you to post it or arrange for it to be collected, depending on how big it is and what works best for you.

If you have just changed your mind or ordered several items intending to return some then we would ask you to pay for the return postage.

If you want to return something then please email us for returns label and address details etc.

If you return things to us you will need to get a proof of postage.

Delivery

At the moment our standard delivery only covers the United Kingdom.  Please contact us if you would like to arrange overseas delivery.

You will need to supply a UK delivery address.

We do not deliver to PO Boxes or Hotel/Accommodation addresses.

Delivery Times

Our standard delivery is 3-5 days but let us know if you need next day delivery and we will quote you for that directly

Stock Levels

We try to keep our website up to date with stock levels but sometimes this does not work.  If we have not got something in stock we will contact you as soon as possible to work out how to resolve the issue.  We will of course refund you immediately if this happens.

Descriptions

We do our very best to describe our products accurately, provide photographs and measurements in cms and inches.  Because most of our products are handmade they may vary a bit from how they are described.

If you are not happy then please just return it to us and we will refund you.

Refusing Orders

We do reserve the right not to accept orders.

VAT

All prices include VAT if charged.

Age

You must be over 18 to use this website and any credit / debit card or payment facility which you use must be yours.  Your order will only be accepted once payment has been made.

Financial Security

All of our payments are processed through PayPal.  They have one of the most secure payment gateways in the world and it means we don’t hold any financial information for you.

Privacy and Security

We are registered with the Data Protection Registrar.  Registration Reference A1059506.  What follows are extracts of the registration document written in surprisingly easy to understand English.

Nature of work – Retail, Consultant

Description of processing

The following is a broad description of the way this organisation/data controller processes personal information. To understand how your own personal information is processed you may need to refer to any personal communications you have received, check any privacy notices the organisation has provided or contact the organisation to ask about your personal circumstances.

Reasons/purposes for processing information

We process personal information to enable us to provide consultancy and advisory services, to promote our services, to maintain our own accounts and records and to support and manage our employees.

Type/classes of information processed

We process customer information relating to the above reasons/purposes. This information may include:

– personal details

– family, lifestyle and social circumstances

– business activities of the person whose personal information we are processing

– goods and services provided

– education details

– employment details

Who the information is processed about

We process personal information about our customers, clients and employees, complainants and enquirers, suppliers, advisers and other professional experts.

Who the information may be shared with

We sometimes need to share the personal information we process with the individual and also with other organisations.

Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA). What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons.

Where necessary or required we share information with:

– business associates and other professional advisers

– suppliers and services providers

Undertaking Research

Personal information is also processed in order to undertake research. For this reason the information processed may include name, contact details, family details, lifestyle and social circumstances, good and services.  This information is about survey respondents. Where necessary or required this information may be shared with customers and clients, agents, service providers, survey and research organisations.

Transfers

It may sometimes be necessary to transfer personal information overseas. When this is needed, information is only shared within the European Economic Area (EEA). Any transfers made will be in full compliance with all aspects of the data protection act.

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